Frequently Asked Questions
Q: How long does my order take to ship?
A: Our general turn-around time to ship an order is 1-3 business days after it is placed.
Q: How do you ship the orders?
A: This is our standard shipping method:
- Orders shipped to street addresses in the continental U.S.: Shipped By FedEx or USPS
- Orders shipped to P.O. boxes and rural routes in the continental US: By FedEx or USPS
- Orders shipped to Hawaii, Alaska: These orders must ship using Air service. We cannot ship using the standard ground method.
Q: Can I get my order any faster?
A: Have your order shipped to the billing address, make sure all information is accurate at check-out and select one of the following expedited shipping methods at check-out. For orders shipped to street addresses in the continental United States, we offer 3 day FedEx Express Saver, FedEx 2 Day Air Service, FedEx Next Day Standard Overnight Service. For PO boxes, rural routes and shipments to Hawaii and Alaska, we offer USPS priority mail which can take up to 5 business days for the order to arrive once it has been shipped.
If you would like to use any of these methods, please indicate your choice in the Comment section during check-out.
Please be aware that we try to ship orders the same day we receive them. Please also be aware that FedEx does not deliver on Saturday, Sunday or Holidays. For this reason, a Next Day Air package shipped on Friday will arrive on Monday, and a 3 Day Select package shipped on Friday will arrive the following Wednesday. Again, please plan accordingly!
Q: Can I ship my order to a different state or address from my billing address?
A: Sure, you certainly may ship to any address you wish. Please note due to the high amount of fraudulent orders originating from different billing and shipping addresses, your order will need to be approved to ship by our verification process. We have been asked by Visa, Master card and American Express to only ship to the billing address.We strongly recommend that your billing address and shipping address to be identical for speedy shipment. In case of different shipping address, you may be contacted by our verification team and requested for additional information and procedures. To expedite the processing of your order, please be available at the phone number or email address that you provide so that we are able to contact you if need be. If our verification team is unable to contact you, this could cause delays in the processing or even lead to cancellation of your order. We at Leatherjackets.com apologize if this cause any inconvenience and thank you in advance for your understanding and cooperation.
Q: I paid for next day air service and my order didn't arrive the next day after I placed the order, why?
A: Next Day Air Service means your order will be shipped by that shipping method. 1 day after the order has been placed is the first day of the shipping time. If your order is placed on a Thursday the first ship day will be that Friday, it will be delivered on Monday as FedEx does not deliver on weekends or Holidays. If it ships on Tuesday it should arrive the next business day, once the package is picked up by our carrier they are responsible for the package.
Q: How can I check on the status of my order?
A: Click on the "MY ACCOUNT" link at the top right corner of the website. Enter your account information into the fields and click "Submit" You will then be redirected to the homepage. Once there, click the "My Account" link at the top of the site. Once at the "My Account" page, click the "Order Status" link.
Q: The status of my order states Pending for the past 3-4 days why?
A: It can mean the following : There was a problem with your order when it was processed. Your address did not match with what is on file with your credit card company or you did not type in the correct 3 digit security code on the back of your credit card.
It is pending verification.
Due to the high amount of fraudulent orders originating from different billing and ship to addresses your order will need to be approved to ship by our verification process. We have been asked by Visa, Master card and American Express to only ship to the billing address. All orders consisting of two different addresses will be delayed until they are verified by our staff. Our verification department will get in contact with you to verify the order.
Q: The status of my order reads "Shipped" but there is no tracking activity on the tracking number in my account? Why ?
A: If the status of your order is shown as shipped and assigned a tracking number, this means your order has been submitted to our warehouse for shipment and is awaiting pick-up from our carrier, the tracking number will have tracking activity within 48-72 business hours.
Q: Can I make a change on my order, add an item or make an address correction?
A: Due to our high volume, All orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before placing your order.
Q: How can I cancel my order?
A: We are unable to modify or cancel your order once it has been handed over to our warehouse. It is impossible to locate one order out of hundreds that are awaiting shipment.
Due to our high volume, All orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is accurate when placing your order.
Q: What is your exchange/return policy?
A: Please click here to read our policy and instructions on what you need in order to have your items exchanged or returning your order for a refund or a store credit.
Q: Do you ship to Canada Or Outside the US?
A: Yes we ship to most countries and shipping charges are automatically configured upon check-out. Due to the high shipping cost, all international SALES ARE FINAL!!!
Q: Will I be emailed my tracking number once my order ships out?
A: Yes, You will receive an email with a tracking number once the order has been approved to ship, assigned a tracking number and handed over to the warehouse for shipment. Please note although your order has been marked shipped and you receive an email confirmation, you may not be able to rack the shipment right away. Please allow up to 48-72 hours for tracking activity to follow. There will be movement within that time frame.
Q: I entered the wrong address, or my address was incomplete when I placed my order, what can I do to have the ship to address corrected?
A: We are unable to modify any orders once it has been handed to our warehouse for shipment, Please give us a call so we may contact the carrier, for example FedEx or UPS and request a reroute or address correction attempt. A reroute fee or address correction fee will be charged to have the address changed on the FedEx or UPS label.
Q: I rejected my package when a delivery attempt was made, what will happen to the package? Will I have a full refund issued?
A: If your package is rejected upon delivery, it will be returned to our warehouse. Your initial shipping cost will not be refunded. The actual shipping cost we paid will be deducted from the amount of the item order as FedEx will charge us to have your package shipped back to us.
Why are your prices so much lower than other stores or websites?
We can`t tell you why our competition prices are so high, but we can tell you why ours are so low compared to others...we deal directly with manufacturers and many times we design and produce our own products.
Do you have a catalog?
Sorry, we no longer publish catalogs due to our heavy volume of products and often changes. But, we can arrange to have an inventory availability or pricing lists via e-mail, FAX, or US Mail. Please call us at (323) 987-1000 or email [email protected]ets.com for a request.
Do you wholesale?
Yes, we can arrange to have an inventory availability or pricing lists via e-mail, FAX, or US Mail. Please call us at (323) 987-1000 or email [email protected] for a request.
2552 E. Olympic Blvd.
Los Angeles, CA 90023
Fax: (323) 343-1616